John Chiles
Vietnam & Cambodian Tour II

Dear Mr. Dzung

We would like to express our appreciation for TNK's efforts to make our trip to Vietnam and Cambodia so enjoyable. Of our many trips since 2002, this one has been the best. Some of that is due to the attraction of the two countries. But a bigger reason is the treatment we received from your company.

All of our hotels were comfortable, and even somewhat luxurious for a couple that usually stays in bed and breakfast type accommodations. Very good meals in excellent dining establishments.

Our guides deserve most of the credit for the success of our trips. They looked after us from pick up to departure. They ensured that we visited sites at the right time to avoid most of the crowds and avoid the hottest time of the day. They varied the itinerary periodically, with our consent, to ensure that we saw the most desirable attractions, They were well informed about the history and stories of the attractions. They moved us along to cover the itinerary without us feeling that we were being rushed. We always felt that we had any time we wanted to wander through the sites according to our interest.

Although the guides were probably the strongest feature of a very well organized and professionally run tour, their one weakness was their English pronounciation. It was difficult at times to understand the message because some words were pronounced differently from what we are used to hearing. On the whole, however, that was a minimal limitation.

A special thank you for providing us with the document permitting us multiple visits to Vietnam. We had arranged for our visas to Vietnam, although you had offered to do so. However, enroute home, when we and presented our passports with single entry visas to the ticket agent at the Siem Reap airport in Cambodia, we were advised that we needed multiple visit visas in order to obtain a boarding pass for our flight to Hochiminh City, Even though we had advised you that we would be obtaining our visas on our own, your thoughtfulness and thoroughness in providing the multiple visit authorization saved us a lot of grief. This incident brought home to us more than anything else, TNK's level of professionalism and concern for its customers.
There are many other things that we could add to illustrate how well we were looked after by your company. When we first 'discovered' TNK while researching on the internet, our first thought was that this unknown tour company was probably a low budget, high risk venture. You get what you pay for, right? Well, in this case you get more than you would normally pay for - much more. We had been reassured somewhat by a prior TNK traveller who had posted a testimonial on the TNK site, as well as by the timeliness and quality of feedback we received from our e-mail enquires to TNK. However, we still remained slightly skeptical prior to arriving in Hanoi. Within hours of arriving, however, we were reassured that we were in good hands and that we were going to have a marvellous experience. The tour surpassed our expectations.

We wish TNK much success for the future. We expect that your company will eventually displace North American tour companies as the leading choce for tours to Indochina.

Sincerely,

Virjon
Ontario, Canada

Else Marie and Poul christense
Greetings to mr. Thang

Dear mr. Dzung Trinh

We are now back in Denmark after our vacation in
Vietnam and we have had 14 exciting and lovely days
where our wishes was complied and we were pick up as
agreement every time, - so Thank you very much for
your assistance. Next time we are visiting Vietnam We
will certainly contact you again.

Greetings to mr. Thang

best regards
Else Marie and Poul christense

Steve and Jackie LaPlante
Vietnam package tour ( Dec 13th 2008 )

Hello Mr Danh and Mr Trinh
 
Just a short note to let you know that we are now safely back in Seoul after an extremely enjoyable, fascinating and relaxing 10 day tour of Vietnam.  The tour package exceeded our expectations in all respects: the guides were great, the accommodations were excellent, the tours fascinating (and the diving in Nha Trang was very good as well).
 
I would recommend this tour and TNK Travel to my colleagues without hesitation.
 
Thanks for your great work with this- I expect we will come back to Vietnam again soon.

Most sincerely- Steve LaPlante.

Liz Lalor
Excellent Service

My husband & I have just returned from a trip to Vietnam & Australia.

I came across TNK via the www and booked my internal flights, taxis, and accommodation around Vietnam with this company. I am pleased to say our trip went very well and TNK delivered all it promised.

I found the company easy to communicate with and very efficient.

I plan to return to Vietnam next year and will use TNK again...thanks!

Anna Connery
Thanks

Dear Dzung Trinh

We have returned from our very enjoyable tour of Vietnam and I wanted to thank you for your assistance with our arrangements. All went very smoothly and all the people who helped us were very nice.

The hotels were all good with the exception of Hai Phong Hotel which was not very clean.

We changed to the Hoi An Beach Resort (instead of the Glory Hotel) before leaving HCMC and we really enjoyed that.

Thank you again for your help. I will recommend you to my friends.

Kind Regards

Anna Connery

Susan Cook
Thank you from Canada

Hello Ms. Luu Vo,

Our holiday would not have been possible without all your help in organizing our customized tour and by staying in touch via email with myself and my Australian friend with all your prompt details and assistance prior to our trip. Also, for personal and telephone contact during our holiday in Vietnam. You and your co-workers showed us that you are more than qualified to handle any situation that would arise for an international traveller.

Thank you Ms. Luu Vo, Ms. Kim Cuong, Mr. Quach Trong Thang, tour guides and drivers for opening the doors to the wonderful people in your beautiful country. I arrived home two days ago with fond memories, lots of photos and a life-changing experience.

We would like to acknowledge Mr. Quach Trong Thang as our number one tour guide in Vietnam. His command of the english language together with his thoughtful, personal and insightful little extras made our visit to Saigon, HCMC, Mekong Delta, DaLat and NTrang so pleasurable. He educated us, chased butterflies with our digital camera, treated us to coconut milk, coffee, persimmons, took photos, chose special menus, walked with us into a coffee plantation, showed us where to buy pumpkin seeds, took us to historical and religious sites, introduced us to the culture of the people through the markets and home based businesses, advised where to get a wonderful foot massage, while all the time paying attention to all our needs, including follow-up with long distance calls. I would recommend him without hesitation.

At the time of the flood in the central highlands we were so impressed with Ms. Kim Cuong s efficient and expedient assistance in changing flights and hotels. We would not have had this prompt service had we booked our tour from our home countries. Our hats off to you for providing this type of customer service to international travellers. The welcome signs and transfers to and from airports made our travel so much easier.

I would like to make mention of two other tour guides that stood above the rest. Mr. Co in Danang, was so patient and understanding and had a wonderful sense of humour. His personality shone. In spite of the flood and the re-arrangements he was totally available and supportive to us and put us at ease. Another guide, Mr. Do Xuan Hoa in Hanoi was also well spoken and an experienced tour guide. He took us to Halong Bay and tried to find a shower for us in the wee hours of the morning, bought us some fresh bread, took us kayaking and introduced us to many aspects of northern Vietnam with ease, grace and understanding. He is certainly the one to lead anyone on a trek or camping trip into Sapa with his years of experience with the northern tribes in the mountains.

The driver from Dalat to NTrang was very skilled and adept at handling the mountainous, muddy route with ease and professionalism. His name escapes me. The other drivers are to be credited for handling the many weather changes and surrounding bikes.

The three-star hotels you booked throughout the country were all better than expected except for the one in Sapa which I would suggest you remove from your list. It would hardly measure a zero star. You may wish to check out a new one named Chapas which we viewed. We understood the need for the hotel in Danang with the floods. The staff at that hotel were exceptional with their help. However, their hotel would not be in the same three-star category as all of the others. Most of the staff at all of the hotels were welcoming, helpful and accommodating.

To all of you, I would like to thank you for the wonderful customer service which you provided on our first visit to Vietnam. It is the biggest asset to your company.

I will happily recommend you and your staff and the above mentioned tour guides to any Canadian who plans to visit your country.

Kind regards and hugs,

Susan Cook
Box 127
Wynndel, British Columbia
Canada
V0B 2N0

Quinn Waterloo
Thanks for a memorable trip!

Recently we completed a customized trip to Vietnam which you planned . My wife and I were very pleased with the entire trip, and the guides who escorted us. I can highly recommend TNK Travel, and have done so to all who ask. Please feel free to use us as a reference.

Thanks for a memorable trip!

Quinn Waterloo

Waltraud Pokorny
Dear Ms Nhu, Operation Department

My best greetings to you. In May 2007 I came with my husband to visit your lovely country. We very much enjoyed staying at Sasco Blue Lagoon Resort/Phu Quoc and Windsor Plaza Hotel/HCM-City, where we met your nice Tour Operator, Miss Dinh Thi Ngoc Phung. Here we spent a very interesting time while visiting a part of the beautiful Vietnam and also Blue Lagoon was excellent for relaxing. Thank you very much for everything it was perfect.

David Williams
Dear Ms Nhu and Mr Trinh

Dear Ms Nhu and Mr Trinh,

I just wanted to send you a short message to thank you for organising our tour to the Mekong delta.

We enjoyed it very much, and enjoyed meeting Mr Lan (our guide) and Mr Tam (our driver).

I would definitely recommend it to my friends.

Kind regards
David Williams

Peter C
An enjoyable experience

Dear TNK,

An email to thank you for your service and for a great tour of the Mekong Delta.

I am a tour leader with 10 years experience in South East Asia, I can say honestly that your operations management and performance are excellent. Your guides are great and personable even with the massive turn-arounds throughout the tour. I was very impressed.

I hadn't booked with your organisation and randomly chose Brothers. When we switched buses at the Bonsai display place Ms Nhi became our chaperone and guide. She is a great asset to your company and was able to manage the chaos in the travellers minds easily, pleasantly assertive and welcoming. Ms Nhi is extremely competent.

I hope that with the inevitable economic pressures descending on us at this time that TNK can hold their prices. Everyone I spoke to on the tour commented on the value for money and the efficiency of movement.

Well done TNK and certainly Miss Nhi.

Yours gratefully,

Peter Cochrane